Cancellation: Process Failed Payment Notifications

Cancellation Processing & Email Follow-Ups

Overview & Purpose

This SOP details how to manage failed payments.

Step-by-Step Procedure

  1. Process Initial Cancellation Request
    • Identify incoming emails from Chargedesk with a subject like Subscription to Grow Retail Monthly Unpaid
    • Follow standard cancellation documentation (Phase 2 only) to process the request. Check the "Failed Payment" checkbox.
    • Close the Chargedesk email.

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